The short version
- We deliver from our Brookefield kitchen across East Bangalore, and you can pick up from the kitchen for free. We don’t ship outside Bengaluru.
- Choose Deliver now (about 60 minutes) or a two-hour slot. Custom cakes need at least 2 days’ (48 hours’) notice, and fondant cakes need at least 3 days.
- You see the exact delivery fee before you pay.
- If we deliver late for a reason within our control, you can ask for a refund or a replacement.
1. Where We Deliver
Menu orders and custom cakes are delivered across East Bangalore, including Brookefield, Whitefield, AECS Layout, Marathahalli, Hoodi, Kundalahalli and nearby areas. See the full list on our delivery areas page. Enter your pincode on a product page or at checkout to confirm we reach your address.
Corporate and wholesale orders are delivered anywhere in Bengaluru. We don’t ship outside Bengaluru, because our bakes are fresh and made to order.
2. Delivery Charges
The fee depends on how far your address is from our kitchen. Checkout shows the exact amount in your bill before you pay. Pickup has no delivery fee. Delivery for corporate and wholesale orders is quoted with the order.
3. Delivery Times
We deliver while the kitchen is open, 11 AM to 11 PM every day. At checkout you can choose:
- Deliver now: your order arrives in about 60 minutes.
- A two-hour slot: later that day or on another date. The last slot of the day is 6 PM to 8 PM.
Checkout shows only the slots available for your order.
4. Custom Cakes and Orders Arranged With Us
Custom cakes need at least 2 days’ (48 hours’) notice, and fondant cakes need at least 3 days. We don’t make custom cakes the same day. For orders you arrange with us directly, such as custom cakes, seasonal hampers and bulk orders, we confirm the delivery date, slot and fee with you before you pay. For delicate fondant or tiered cakes, we will tell you if pickup is the safer option.
5. Pickup
Choose pickup at checkout and collect your order from 602A, BEML Layout 6th Stage, Brookefield, Bengaluru 560066 in the slot you selected. Please collect it within that slot so it reaches you at its best.
6. Tracking Your Order
We send updates on WhatsApp as your order is baked and sent out. You can also follow it on our track your order page. Orders are delivered by our team or a local delivery partner.
7. Receiving Your Order
Please give us a complete address and a phone number that someone will answer, and make sure someone can receive the order. Our bakes are perishable, so we can’t hold them or refund them if delivery fails because the address or phone number was wrong, or because no one was available after reasonable attempts to reach you.
8. Late Delivery
Your delivery time is the two-hour slot you booked, or the time quoted for Deliver now. If your order reaches you after that, tell us within 2 hours of delivery and we will refund or replace it, whichever you prefer.
This doesn’t apply when the delay comes from events outside our control, such as severe weather, road closures or strikes, or from the situations in section 7. We will still keep you updated and complete the delivery.
9. Damaged, Wrong or Missing Items
Our Return & Refund Policy explains what to do. To change or cancel an order, see our Cancellation Policy.
10. Orders Placed on Other Apps
This policy covers orders placed on minori.cafe or directly with us. For orders placed on Swiggy, Zomato or Ownly, delivery is handled under that app’s terms, so please contact their support first.
11. Contact
For a question about a delivery, WhatsApp or call +91 76766 04179, or email orders@minori.cafe with your order number.
Merchant & Contact Details
Minori Artisan Bakehouse
602A, BEML Layout 6th Stage, Brookefield, Bengaluru, Karnataka 560066, India
Phone: +91 76766 04179
Email: orders@minori.cafe
FSSAI Lic. No. 11225333002931
Grievance Officer
Jyothy Raj C.D
Founder and Head Chef
Contact: jyothyraj@minori.cafe
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.