Cancellation Policy

1. Why Cancellations Are Restricted

Minori products are food items prepared fresh and often custom-made. Kitchen preparation can start immediately after an order is placed; therefore, cancellation options are limited.

2. Customer Cancellation Window

You may request cancellation within 5 minutes of successful payment, provided preparation has not started. Once preparation begins, cancellation is not possible.

3. After the 5-Minute Window

Orders requested for cancellation after 5 minutes are treated as non-cancellable because ingredients, production time, and slot allocation are already committed.

4. Order Modification Requests

We will try to help with edits (address/slot/custom note) if preparation and dispatch timelines permit, but modifications are not guaranteed.

5. Merchant-Initiated Cancellation

If we cancel due to operational constraints, unavailability, or force majeure, we will provide:

• 100% refund to the original payment source.
• A fixed goodwill coupon of ₹100 for a future order.

6. Delay Handling

We do not provide monetary compensation solely for delays. We will make reasonable efforts to notify and complete delivery. This does not limit statutory rights available under applicable law.

7. Refund Timelines for Approved Cancellations

For eligible cancellation refunds, processing is initiated to the original payment method. Credit timelines are generally 5-7 business days, subject to bank/payment network processing.

8. Contact

To request cancellation, contact us immediately at order@minori.cafe with your order number.