Refund Policy

1. Food Nature and No Return Rule

Our products are perishable food items prepared fresh for each order. Because of hygiene and food safety requirements, items once delivered or picked up are not eligible for physical return.

2. Replacement-First Remedy

For valid complaints, our first remedy is replacement of the affected item. If replacement is not feasible or unavailable, we may issue a partial or full refund based on the verified issue.

3. Eligible Refund/Replacement Scenarios

• Wrong item delivered.
• Item missing from the order.
• Order not delivered.
• Item delivered in a spoiled, leaking, or unfit condition.
• Duplicate payment or overcharge for the same order.

4. Complaint Window and Evidence

Please report issues within 2 hours of delivery/pickup with your order number and supporting photos/videos (if applicable). Delayed reports may limit our ability to verify and process claims.

5. Delay Policy

We do not provide monetary compensation solely for delivery delays. We will still make reasonable efforts to update status and complete delivery. This clause does not limit statutory rights available under applicable law.

6. Non-Refundable Situations

• Change of mind after preparation has started.
• Incorrect address/phone details provided by the customer.
• Failed delivery due to recipient unavailability after reasonable attempts.
• Taste/texture preference differences where product matches approved specification.

7. Refund Timelines

Approved refunds are initiated to the original payment source. Settlement timelines are usually 5-7 business days, but may vary by bank, card network, UPI rail, and payment provider processing windows.

8. Contact for Refunds

To raise a refund/replacement request, contact order@minori.cafe with your order number and issue details.